Some of our merchandise items can be fragile. Although all products are inspected and packed with care to prevent damage before shipment from our facility, we realize that from time to time, damage may occur during the shipping process.
Damage During Shipping
/ Order Mistakes
We offer a 7-day period from the receipt of your order to inspect the items for any damage. If an item has been damaged, or there’s been a mistake on our part, let us know via e-mail on firstname.lastname@example.org and we will give you shipping instructions for its return. The return shipping cost will be credited to your account, and a replacement item (if available) will be sent to you as soon as possible. If a replacement item is not available, the full purchase price of the damaged item will be refunded to your original method of payment.
We only accept returns of items with clear manufacturing defects or shipping damages as outlined above. We do not accept returns of items that are:
- Damaged caused by the purchaser.
- An item that is in a used condition.
- An item that no longer has it original tags, labelling and packaging
If you place an order and then decide that you don’t want all or part of it, we will accept it as a cancellation return. All returns must be initiated within 30 days of placement of the order and are subject to a 20% restocking fee. You must return the unwanted merchandise to us using the same shipping method and protection that it was shipped to you with, and the merchandise must be in the same condition when we receive it that it was in when it left our warehouse. Once we receive the merchandise back, a credit will be issued to your original method of payment for the full purchase price of the returned goods (less restocking fee). Neither original shipping cost nor return shipping will be credited.